Shipping & Returns Policy

1. Where We Ship

Slate currently accepts orders only for delivery within the United States. Prices are stated in United States dollars (USD). Standard shipping is a flat $6.50 for orders containing one or two Slate Blocks and is free for orders containing three to five Slate Blocks. The applicable shipping charge and any taxes are shown at checkout.

2. Shipping and Estimated Delivery

In-stock orders ship within 5 business days after purchase. Business days exclude weekends and U.S. federal holidays. An order has shipped when it is placed in the carrier's possession. We will send tracking information when available.

After shipment, delivery typically takes an additional 2 to 5 business days. Carrier transit times are estimates rather than guaranteed delivery dates.

If we cannot ship within 5 business days, we will email the address provided at checkout before that deadline. The notice will provide a revised shipping date, or explain the reason we cannot provide one, and will let you reply to choose whether to consent to the delay or cancel for a full refund.

Slate requires your affirmative consent to wait. If you do not consent before the original shipping deadline, we will cancel the order and initiate a full refund within 5 business days after cancellation. If we later cannot meet a revised shipping date, we will send another notice before that date and again require your affirmative consent; otherwise, we will cancel and refund the order on the same timeline.

3. Canceling Before Shipment

You may cancel an order for a full refund at any time before it ships. Email support@blockedbyslate.com with the email used at checkout and your order details.

Once an order ships, it cannot be canceled.

4. Full 30-Day Warranty

Slate's Full 30-Day Warranty covers a Slate Block or covered add-on that arrives damaged or defective, or stops working under normal use. You may choose a full refund or a free replacement. A full refund is guaranteed if that is the remedy you choose and your claim qualifies under the warranty.

Report the issue within 30 calendar days of receiving the product. Email support@blockedbyslate.com with your choice of a refund or replacement and a description. Please include a clear photo of the issue when a photo can reasonably show the problem. Include the email used at checkout and the order number, if available.

No return is required. A replacement is provided without additional product or standard shipping charges. The warranty follows the product during its coverage period, even if its owner changes, and each replacement receives a new 30-day warranty period beginning when it is received.

Accidental damage, misuse, and change-of-mind returns are not covered.

An eligible full refund includes the amounts paid for the Slate Blocks, add-ons, original standard shipping, and applicable sales tax. This policy also applies to any post-purchase Slate Block or magnetic wall mounts purchased with the order.

We may request reasonable information to verify the order and prevent duplicate or fraudulent refunds. Read the Full 30-Day Warranty for complete terms. This warranty does not limit any rights required by applicable consumer protection laws.

5. Shipping Damage

If your product arrives damaged in transit, report the issue within 30 calendar days of receiving your order. Email support@blockedbyslate.com with your order details and a description. Please include clear photos of the product and packaging when photos can reasonably show the damage.

Shipping damage qualifies for your choice of a full refund or a free replacement. No return is required. Do not use a Block if its enclosure is cracked, opened, or damaged.

6. Defects and Problems Under Normal Use

If your product arrives defective or stops working under normal use, you may choose a full refund or a free replacement. Report the issue to support@blockedbyslate.com within 30 calendar days of receiving your order, with your choice and a description. Please include a clear photo of the issue when a photo can reasonably show the problem. No return is required.

The 30-day reporting window does not limit any rights required by applicable consumer protection laws, including rights concerning defects discovered later.

7. What Is Not Covered

Accidental damage, misuse, and change-of-mind returns are not covered by the Full 30-Day Warranty. This includes damage caused by drops, impacts, excessive heat, moisture, or opening or modifying the enclosure. The warranty does not limit any rights required by applicable consumer protection laws.

8. Lost, Missing, and Returned Packages

For a potentially lost shipment, Slate will confirm the shipping address submitted at checkout, review tracking, and may open a carrier investigation. We will provide the outcome or a status update within 5 business days after you contact us and will provide another update at least every 5 business days while a carrier investigation remains open.

If the carrier confirms loss, or tracking shows no delivery and no movement for 7 calendar days after the estimated delivery date, you may choose a free replacement or a full refund. Email support@blockedbyslate.com with your order details and your choice. No return is required.

If tracking says delivered but you cannot find the package, check the delivery location, household members, neighbors, and any carrier notice, then wait 2 business days because some carriers post delivery scans early. If it is still missing, contact us. We will review the available tracking and carrier information and provide the outcome or a status update within 5 business days. If the carrier confirms misdelivery or the evidence reasonably supports nonreceipt, you may choose a free replacement or a full refund. Suspected theft after a correctly addressed delivery is reviewed individually.

Address mistakes entered by the customer, refused deliveries, and packages left unclaimed are not treated as carrier loss. If such a package is returned to Slate, we will refund the merchandise price and applicable sales tax after receiving it, but original shipping charges and actual carrier return fees are not refunded. If you prefer reshipment, you must provide a corrected address and pay the new shipping charge.

9. Refund and Replacement Timing

Except for customer-address errors, refused deliveries, and unclaimed packages handled under Section 8, a full refund under this policy includes the amounts paid for the affected merchandise, add-ons, original standard shipping, and applicable sales tax.

Refunds for canceled or unshipped delayed orders are initiated to the original payment method within 5 business days after cancellation. Eligible warranty and delivery-claim refunds are initiated within 5 business days after Slate verifies the order and confirms coverage. Your bank or card issuer controls how long the credit takes to appear after Stripe processes it.

Replacement orders are sent without additional product or standard shipping charges and ship within 5 business days after Slate confirms the replacement. If we cannot meet that deadline, the delay-notice process in Section 2 applies.

10. Contact

Slate - Block Distractions

Email: support@blockedbyslate.com