Shipping & Returns Policy

1. Where We Ship

Slate currently accepts orders only for delivery within the United States. Prices are stated in United States dollars (USD). Standard shipping is a flat $6.50 for orders containing one or two Slate Blocks and is free for orders containing three to five Slate Blocks. The applicable shipping charge and any taxes are shown at checkout.

2. Estimated Delivery

Orders are estimated to arrive within 7 calendar days after purchase. This is an estimate rather than a guaranteed delivery date.

If we learn that we cannot meet the stated estimate, we will notify you using the email provided at checkout and provide the choices required by applicable law, which may include consenting to a revised date or canceling for a prompt refund.

3. Canceling Before Shipment

You may cancel an order for a full refund at any time before it ships. Email support@blockedbyslate.com with the email used at checkout and your order details.

Once an order ships, it cannot be canceled.

4. 30-Day Money-Back Guarantee

Every Slate Block order placed through blockedbyslate.com is covered by a voluntary 30-day money-back guarantee. The original purchaser may request a full refund for any reason by emailing support@blockedbyslate.com within 30 calendar days after the carrier records the order as delivered.

Include the email used at checkout and the order number, if available. No product return is required, there is no return postage to pay, and the customer may keep the product.

An eligible guarantee refund includes the amounts paid for the Slate Blocks, add-ons, original standard shipping, and applicable sales tax. The guarantee applies to the full eligible order, including any post-purchase Slate Block or magnetic wall mounts purchased with that order.

We may request reasonable information to verify the order and prevent duplicate or fraudulent refunds. The guarantee does not cover duplicate refunds, fraudulent claims, or Blocks that were deliberately opened, modified, or damaged. This guarantee does not limit any right or remedy that cannot legally be waived.

5. Shipping Damage

Report visible shipping damage within 7 days after delivery. Email support@blockedbyslate.com with the email used at checkout, your order details, and clear photographs of the damaged Block and packaging.

After reviewing the claim, Slate will provide an appropriate replacement or refund. Do not use a Block if its enclosure is cracked, opened, or damaged.

6. Manufacturing Defects

If a Block does not conform to its product description or cannot perform its ordinary intended function because of a manufacturing defect, contact support@blockedbyslate.com with your order details and evidence of the problem.

Slate will provide a repair, replacement, or refund as required by applicable law. The 7-day shipping-damage reporting period does not eliminate non-waivable rights concerning manufacturing defects discovered later.

7. Customer-Caused Damage

The 30-day money-back guarantee does not cover Blocks that were deliberately opened, modified, crushed, punctured, or damaged. After the guarantee period, Slate does not voluntarily replace or refund Blocks damaged by misuse, impact, excessive heat, moisture, opening or modifying the enclosure, or another action by the customer. Applicable non-waivable rights remain unaffected.

8. Lost Packages

For a potentially lost shipment, Slate will confirm the shipping address submitted at checkout, review tracking, and may open a carrier investigation.

If the carrier confirms loss or the investigation remains unresolved, Slate will offer a replacement or refund. Address mistakes entered by the customer and shipments marked delivered are reviewed individually based on the available evidence.

9. Refund Timing

Eligible money-back guarantee refunds are initiated to the original payment method within 5 business days after Slate verifies the order and timely request. No return or product inspection is required. Your bank or card issuer controls how long the credit takes to appear after Stripe processes it.

10. Contact

Slate

Email: support@blockedbyslate.com